Apple Configurator and Locked Device

Today I ran into a few problems when trying to setup an ex employees iPad for a new employee. You could say the problem was caused by myself for not getting the ex employee to remove their passcode but it’s helped me learn a new trick and I thought I’d share it with you.

The Problem
I have an iPad with a passcode on which I don’t know so I can’t access the iPad and I want to use Apple Configurator to set it up for someone else. This problem was made more complicated as ‘Find My iPad’ was enabled on the device. So Apple Configurator came up with an unable to check iOS error.

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The Solution
To resolve this issue I had to put the iPad into recovery mode. To do this you need to follow these steps.
– Turn off the iPad in the normal way and disconnect all wires from the iPad.
– Setup Apple Configurator in Prepare mode making sure to select update this device when in recovery mode and tick erase device.
– Now with the iPad still turned off press and hold the home button on the iPad and plug in the lightning/USB adapter.
– Apple Configurator should now recognise the iPad and the iPad screen should be showing the iTunes icon with a cable.
– Now you can tell Apple Configurator to prepare the device and let go off the home button.
– The iPad will now be configured as a new device but will still not function correctly as the device is still registered with the old users Apple ID. You may get an unable to apply error due to activation error. See image below.

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– If the Apple ID is an email address on your domain you can setup a forwarder or reset the users password to gain access to the email address for the next step. Otherwise you will have to talk to Apple.
– You now need to goto appleid.apple.com and click reset your password.
– Type in the Apple ID and click next.
– Select email authentication and click next. An email will be set to the ex users email address and hopefully you can access this either by logging into their email with a password reset or from a forwarder to yourself.
– Follow the instructions in the email on how to reset the Apple ID.
– On the iPad now work through the setup screen and you will come to an activation message saying the iPad is locked to that account.
– Fill on the details with the Apple ID and password you just reset. Complete the setup process.
– Now the iPad can be used as normal and setup for a new user via Apple Configurator without any errors.

Good Luck

Thanks for taking the time to read this blog post. I really appreciate any likes, comments, shares, subscribes and follows. This will help you stay up to date with my latest app reviews, walkthroughs, lesson ideas and more.

You can see more of my work on the following social media sites
https://icttechie.wordpress.com/
https://www.twitter.com/ict_techie
https://www.facebook.com/ICTtechie
https://plus.google.com/+IcttechieCoUk
http://www.youtube.com/users/icttechie

ICTtechie – What I Do and How I Do It an Adobe Voice Video

Today I decided to have a play with the new Adobe Voice tool which has so much potential for education and beyond. I decided to create a quick video about what I do and how I do it to help spread the word about my social media presence. Unfortunately wordpress.com won’t allow me to embed the video just yet, but you can view it by clicking the link below. I hope you enjoy it.

http://voice.adobe.com/v/I45ZiestqQH

Thanks for taking the time to read this blog post. I really appreciate any likes, comments, shares, subscribes and follows. This will help you stay up to date with my latest app reviews, walkthroughs, lesson ideas and more.

Social Media in schools – what to use, when to use and who to target

Social media is used by so many different people from around the world it is a great way to get your schools message out. This morning I found this cool little infographic explaining who to target, what to use and when to use it so I thought I’d share.

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The Flitlits iPad Apps Review

This week I have had the privilege of reviewing 3 new and exciting apps for the iPad titled the Flitlits.

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These are more than just book apps. The series includes main adventures that are supported by comprehensive educational content that aids young readers to improve their literacy skills. They were researched and created by curriculum content creator, Eiry Rees Thomas over a period of 3+ years with the support of the Welsh Government and in collaboration with educational enthusiasts. The illustrations are by award winning illustrator James Field and the apps have been developed by Chaos Trend Ltd.

App 1 titled The Funny Fair and it tells the story of a Fair coming to Fussbut, Seldom See. It follows Jester Bit and his friends on their adventures through the fair ground.

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App 2 titled A Ferry To Airy follows Jester Bit on an unexpected journey through the No Zone Space to the Island of Airy. At the Island of Airy he finds himself face to face with some Nutty Folk. Will Jester Bit’s uncle Doctor It take time out from dreaming up mistakes to help him save the day?

App 3 titled A Shine Show Shock sees Jester Bit trying to win the Star of Stars at the Shine Show. However a mixture of friendships and rivalries leads to an unexpected ending.

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The series of apps take you on a journey of language and discovery through the land of Fussbut, Seldom See. They are designed as a cross curricular resource and an educational guide is provided both in the apps and on the Flitlits website. This makes them perfect for use in the classroom or at home and encourage creativity, the study of language, script writing, roll play and much more.

Each app offers a choice of Welsh, English and US English versions of text and narration. The apps have been accredited by Mums With Apps meaning they have been checked for privacy and protections for children. The apps are priced at £2.99 each which makes them less than your standard book!

For a more in depth look please see my video review below.

To conclude I’d fully recommend these apps for the following reasons:-
– Appealing to both boys and girls.
– Cross curricular content aids the thematic approach to learning.
– The Flitlits offer valuable curriculum content.

Thanks for reading and your likes, comments and shares are much appreciated.

If you have an app you would like reviewing please get in contact and I’ll see what I can do.

How To Install Mac OS X Server

Any Mac can be easily updated to have a server roll by installing it from the App Store for just £13.99 or $19.99. For more information about OS X Server click here to visit the Apple OS X Server Website. Below is a simple step by step guide on how to do this.

1. Goto the App Store and search for OS X server.
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2. Click the buy button and follow the normal procedures to purchase an app through the Mac App Store.

3. Once the server app has downloaded and installed you will find an icon for it in the launch pad or you can search for it using spotlight.
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4. Run the server app and you will be presented with a setup screen. Click continue.
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5. You will now be presented with a terms and conditions agreement. You need to agree to these to continue.
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6. Next you will be asked to enter your mac username and password to authorise the app with the mac.
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7. The setup process will now take place and will go through a number of process taking a few minutes.
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8. Eventually the bar will reach the end and server will load presenting you with a simple help screen about the different features in Mac OS X server.
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That’s it, the only option initially setup is file sharing allowing you to customise how you want your server to be configured.

Meraki MDM Updated To Support Apples New Deployment Program (Device Enrollment)

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Yesterday Meraki updated their MDM system to release a BETA version of their Device Enrollment Program (DEP). This means you can now have your iPads auto enrolled over the air (wifi) into the Meraki MDM System Manager and the profile can not be removed. However unfortunately this is only available in the US at the moment and only if the devices are purchased directly from Apple in bulk. But still it’s a start to what could be a really useful tool.

More info is available by following the link below.

https://meraki.cisco.com/blog/2014/03/granting-your-wildest-mdm-dreams/

 

Microsoft Office arrives on the iPad

Today as was rumoured Microsoft has finally released the Office Suite on the iPad. Microsoft have gone with creating separate apps for each of its products meaning you’ll need to download each one individually. The apps are free to view documents but you will need an Office365 account to create and edit documents. Microsoft have also decided to update the OneNote app to match the newly released apps thus completing the suite.

I’m currently investigating if this will work for educational office365 accounts. What are your experiences?
UPDATE According to zdnet you need one of the following paid accounts to edit or create documents:-
Office 365 Home Premium, Office 365 Small Business Premium, Office 365 Midsize Business, Office 365 E3 and E4 (Enterprise and Government), Office 365 Education A3 and A4, Office 365 ProPlus, and Office 365 University. Once it’s available, the just-announced Office 365 Personal plan will also qualify.
So this means if you use the education A2 plan you won’t be able to use these apps unless you upgrade to the A3 version which is £3+ per staff member per month!

Use the links below to find the apps on the App Store now.

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https://itunes.apple.com/gb/app/microsoft-word-for-ipad/id586447913?mt=8


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https://itunes.apple.com/gb/app/microsoft-excel-for-ipad/id586683407?mt=8


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https://itunes.apple.com/gb/app/microsoft-powerpoint-for-ipad/id586449534?mt=8


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https://itunes.apple.com/gb/app/microsoft-onenote-for-ipad/id478105721?mt=8

IPEVO Whiteboard App for iPad

IPEVO Whiteboard App Review

A video review of IPEVO Whiteboard App for iPad. This app has been designed to mainly work with their range of document cameras, but to be honest it works perfectly well without. The idea of the app is to allow you to annotate over a live image, which in a classroom takes the idea of a visualiser to the next level. To find out more watch my quick video review below.

iOS 7.1, Apple TV 6.1 and Apple Configurator 1.5 released time to update and get new features

After a long wait and many rounds of developer releases Apple have finally released iOS 7.1 to the public.

Here is the information about the update from Apple.

This update contains improvements and bug fixes, including:
CarPlay
iOS experience designed for the car
Simply connect your iPhone to a CarPlay enabled vehicle
Supports Phone, Music, Maps, Messages, and 3rd-party audio apps
Control with Siri and the car’s touchscreen, knobs, and buttons
Siri
Manually control when Siri listens by holding down the home button while you speak and releasing it when you’re done as an alternative to letting Siri automatically notice when you stop talking
New, more natural sounding male and female voices for Mandarin Chinese, UK English, Australian English, and Japanese
iTunes Radio
Search field above Featured Stations to easily create stations based on your favorite artist or song
Buy albums with the tap of a button from Now Playing
Subscribe to iTunes Match on your iPhone, iPad, or iPod touch to enjoy iTunes Radio ad-free
Calendar
Option to display events in month view
Country specific holidays automatically added for many countries
Accessibility
Bold font option now includes the keyboard, calculator, and many icon glyphs
Reduce Motion option now includes Weather, Messages, and multitasking UI animations
New options to display button shapes, darken app colors, and reduce white point
New Camera setting to automatically enable HDR for iPhone 5s
iCloud Keychain support in additional countries
FaceTime call notifications are automatically cleared when you answer a call on another device
Fixes a bug that could occasionally cause a home screen crash
Improves Touch ID fingerprint recognition
Improved performance for iPhone 4
Fixes display of Mail unread badge for numbers greater than 10,000
Continued user interface refinements
For information on the security content of this update, please visit this website:
http://support.apple.com/kb/HT1222

Although it’s not mentioned on here there’s also hope that this will fix the long standing airplay issues. At present I’m still to test this but once I have I’ll update.
Update
Reports are coming in that this issue has now been fixed and AirServer have confirmed this on there support article about the issue here.

iOS 7.1 update

A word of warning although the update is only 200Mb in size to download the device actually needs 1.9Gb of space to install. So once again if you are only using a 16Gb device you will most likely need to tidy up your photos and video or remove some of those unused apps. If you do remove apps remember the data goes with it unless it’s backed up to iCloud. Once you have installed the update you can re download the apps if you wish.

Along with the iOS update Apple also released an update to Apple TV taking it to version 6.1. This brings features like hiding items from the main menu, remote app, security options to verify devices and airplay over Bluetooth support. More information can be found here.

Finally if you are managing multiple devices Apple have released an update to Apple Configurator taking the version to 1.5. This adds support to enrol unsupervised and supervised devices in an MDM via URL.

Apple configurator 1.5 update features